If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Temax Trading LTD. website. Return request must be raised within (7 to 10 working days) from the date of delivery.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Daraz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.
Refunds Policy
The processing time of your refund depends on the type of refund and the payment method you used.
The refund period / process starts when Daraz has processed your refund according to your refund type.
The refund amount covers the item price and shipping fee for your returned product.
